Show Side Menu


Whilst we constantly strive to provide a friendly and efficient service we realise that occasionally things do not go as smoothly as we would like.

We operate an internal complaints procedure. This does not affect a patient's right to pursue a more formal complaint but does recognise the fact that lengthy official complaints procedures are a cause of stress to all parties involved.

Most grievances are resolved to the satisfaction of all concerned by an explanation of what went wrong, a speedy apology and an assurance that steps will be taken to avoid repetition. If you have a grievance or complaint please ask at reception for a leaflet on our complaints procedure or download the documents below:

Complaints Procedure Leaflet BLS.doc 

Complaints Form


Your Neighbourhood Professionals
© Neighbourhood Direct Ltd 2017
233a Brook Lane, Sarisbury Green, Southampton, SO31 7DQ
  • Telephone 01489 575191
Practice Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals
Back to top